Delivery Policy

At Aura Theorie, we are committed to delivering your orders safely, efficiently, and on time. This Delivery Policy explains how orders are processed, shipped, and delivered. By placing an order on our website, you agree to the terms outlined below.

Order Processing

All orders are processed after successful confirmation and payment verification. Orders are typically processed within a specified timeframe; however, processing times may vary depending on product availability, order volume, or promotional periods.

Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Locations

We currently deliver to selected locations as available on our website at the time of checkout. Delivery availability may vary based on courier service coverage and regional limitations.

Customers are responsible for providing accurate and complete delivery information. Aura Theorie is not responsible for delays or non-delivery resulting from incorrect or incomplete address details.

Delivery Timeframes

Estimated delivery times are provided at checkout or order confirmation. These timelines are estimates only and may be affected by factors beyond our control, including weather conditions, courier delays, or unforeseen circumstances.

While we make every effort to deliver orders within the estimated timeframe, Aura Theorie does not guarantee delivery on a specific date or time.

Shipping Charges

Shipping or delivery charges, if applicable, will be clearly displayed at checkout before order confirmation. Charges may vary based on location, order value, or delivery method selected.

Any additional costs incurred due to failed delivery attempts or address changes may be charged to the customer.

Cash on Delivery (COD)

For Cash on Delivery orders, customers are required to make full payment at the time of delivery. Failure to accept or pay for a COD order may result in order cancellation and restriction of future COD orders.

Failed or Delayed Deliveries

If a delivery attempt fails due to customer unavailability, incorrect address details, or refusal to accept the order, the courier may attempt redelivery or return the package to us. In such cases, additional delivery charges may apply.

Aura Theorie is not responsible for delays caused by courier service providers once the order has been dispatched.

Order Tracking

Where available, tracking details will be shared with customers after dispatch. Customers can use the provided tracking information to monitor the status of their shipment.

Damaged or Missing Items

If your order arrives damaged or incomplete, please notify us immediately upon delivery with supporting images or video evidence. Claims reported after a delay may not be eligible for resolution.

We will assess the issue and arrange a replacement or suitable solution after verification.

Risk & Ownership

Ownership and responsibility for the product transfer to the customer upon successful delivery. Any loss or damage occurring after delivery is not the responsibility of Aura Theorie.

Policy Updates

Aura Theorie reserves the right to modify or update this Delivery Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

Contact Us

For any delivery-related questions or concerns, please contact our support team:

Email: support@auratheorie.com
Phone: 03088457348