Refund and Returns

Refund & Return Policy

At Aura Theorie, we strive to ensure complete customer satisfaction by offering high-quality products and reliable service. This Refund & Return Policy outlines the terms and conditions under which returns, exchanges, and refunds are accepted. By making a purchase from our website, you agree to the policy stated below.

Eligibility for Returns

You may request a return or exchange if the product you received is damaged, defective, incorrect, or does not match the description on our website. To be eligible for a return, the product must be unused, unworn, unwashed, and in its original condition with all tags, packaging, and accessories intact.

Returns must be requested within a specified period from the date of delivery. Any product returned after this period may not be eligible for a refund or exchange.

Non-Returnable Items

Certain items may not be eligible for return or refund due to hygiene, customization, or clearance reasons. Customized, personalized, or made-to-order products are non-refundable unless they arrive damaged or defective. Sale or discounted items may also be excluded from return eligibility unless otherwise stated.

Return Process

To initiate a return or refund request, please contact our support team with your order number, reason for return, and relevant images (if applicable). Our team will review your request and provide further instructions once the return is approved.

Customers are responsible for safely packaging and returning the product. We recommend using a trackable shipping service to ensure the product reaches us securely.

Refund Policy

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed through the original payment method within a reasonable timeframe. Please note that processing times may vary depending on your payment provider or bank.

Shipping charges, handling fees, or cash-on-delivery charges are non-refundable unless the return is due to an error on our part, such as receiving a damaged or incorrect item.

Exchange Policy

If you wish to exchange a product for a different size, color, or item, exchanges are subject to product availability. Exchange requests follow the same eligibility and approval process as returns.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please notify us immediately upon delivery with clear images or video evidence. We will arrange a replacement, exchange, or refund at no additional cost after verification.

Cancellation Policy

Orders can only be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and will fall under the return policy guidelines.

Policy Updates

Aura Theorie reserves the right to modify or update this Refund & Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

Contact Us

For any questions, concerns, or refund-related inquiries, please contact our support team:

Email: support@auratheorie.com
Phone: 03088457348